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Please contact Frisco Police Department at (972) 292-6010. Frisco Police dispatch will contact an Animal Services Officer to provide assistance. An Animal Bite Report (PDF) is also available.
Please contact Frisco Police Department at 972-292-6010 to investigate the noise disturbance. More information on addressing barking dog concerns is available on this page.
There are several different manufacturers of microchips and each has its own registry. Although Frisco Animal Services can usually access those registries, it isn't always a 100% guarantee. When a pet owner registers with Frisco Animal Services their pet's owner information is available, regardless of which microchip manufacturer is being used.
For emergency animal concerns, contact Frisco Police Dispatch at (972) 292-6010. For non-emergency concerns, please contact Frisco Animal Services, M-F, 8 a.m. - 5 p.m., excluding City-approved holiday. A non-emergency online complaint form is also available. For non-emergency animal concerns after business hours, you may also leave a message on Animal Service's voicemail at (972) 292-5303.
Yes, all accessory structures require a Building Permit prior to placement or construction. Accessory structures, such as patio covers, storage buildings, gazebos, arbors, or detached garages, may be built as long as they meet all setback criteria for that lot and zoning requirements. Building materials depend on the size of the accessory building. Please contact Building Inspections at (972) 292-5398 or 972-292-5392 to determine setbacks and building materials specific to your situation.
Fence Permits are required for all fences built, except when repairing or replacing a portion of the fence -- limited to two (2) sections or sixteen (16) feet. Fences may be built up to eight (8) feet in height from the grade on the rear and side yards of the main structure. Fences built in front of the main structure may be built four (4') feet in height. All vision clips, access and maintenance (VAM) requirements must be observed. In no case can a fence or portion of any fence extend past any property line.
Please review and complete the 2-page Contractor Registration Application then submit to Building Inspections. If requested, you will be provided with a 4-digit personal identification number (PIN) to pay for future permit submittals using the on-line feature if your Contractor Registration remains valid. The online feature allows for inspection requests by currently-registered contractors. All contractors who work in Frisco are required to be registered before working. If you have additional questions, please contact a Customer Service Representative at (972) 292-5301 or email email@example.com.
Permit applications are required prior to any construction to modify, repair, replace, demolish, or improve an existing structure or to erect, enlarge, or construct any new structure, including signs and pools, and are located on the Building Inspections webpage at http://www.friscotexas.gov/401/Permit-Applications-Plan-Review-Forms. This includes contractor registration applications and submittal requirements, and other application-related information. If you have any questions regarding applications, forms, or submittal requirements, please email a representative at firstname.lastname@example.org.
Permit application submittals are reviewed as quickly as possible. To check the status of your permit application status, please use etrakit (online search) or contact a Customer Service Representative at (972) 292-5301 or email email@example.com.
Please contact the City Secretary's Office at (972) 292-5020 to obtain submittal information regarding alcohol permits, along with the zoning and location requirements.
A requestor is required to complete a "Public Information Request Form", and fees may be assessed for processing. If you have any questions, please contact the City Secretary's Office at (972) 292-5020.
Frisco Police Department (non-emergency) at 972-292-6010 is the contact for vehicular concerns.
Please visit the Code Enforcement webpage for timeframes and placement requirements of Garage Sale Signs or call (972) 292-5302 or email.
Please report unsecured pools and other unsafe structures to Code Enforcement at (972) 292-5302 or email. Additional contact information is available at the Code Enforcement webpage.
A residential property with the grass that exceeds 12" may be reported to Code Enforcement at (972) 292-5302, via the online Code Enforcement Complaint Form or by email.
-General utility easement is for any underground or above ground utility such as gas, electric, water, sewer, etc
-Specific utility easement (such as electric easement or water easement), relates solely to that specific utility only (a gas line cannot be in a water easement)
-Access easement grants access across the property to serve another property
-Floodplain / Drainage easement is dedicated to protect the floodplain and covers anything stormwater-related, including the following:
Please keep in mind that the City of Frisco does not install stop signs to control vehicle speed, which is also a national traffic engineering standard. Primarily this is because motorists subconsciously or consciously come to realize that’s the purpose of the stop sign and they begin to disregard it. They will begin to roll through the stop sign when no traffic is present and then that diminishes the authority of all stop signs in the neighborhood. In addition, motorists will often speed up in between these stop signs to make up the time they feel they have lost. All of this reduces the safety of the neighborhood. Instead, according to national traffic engineering standards, we only install stop signs when the intersection meets certain stop sign warrants based on traffic volumes, sight distance, etc.
The narrowest residential streets in Frisco are wide enough to have cars parked on both sides of the street and still provide a minimum of 10 feet between them (and more room is usually available when people have done a good job of parking). Passenger cars are 6 feet wide and fire trucks are 8 feet wide, so each can travel between the parked cars. Forcing cars to take turns traveling in each direction on a residential street is not considered to be a problem that needs to be corrected. In fact, this is a natural way to slow down traffic on a residential street (which people are often worried about).
Beyond the situations described above, it is not legal to park in front of a fire hydrant or too close to a crosswalk. If there are some cars that chronically park in these areas, we can observe the situation and post a No Parking sign if it is warranted.
The speed study will determine the actual speeds of cars throughout the day. Depending on the results, we can install additional 30 mph speed limit signs, increase the visibility of a pedestrian crossing, or we can ask the Police Department to conduct a directed patrol during times when speeding is occurring. We can also suggest an HOA education campaign (because it is typically the residents of your neighborhood who are speeding because they are so familiar with the streets). In rare cases where speeds are high, the city can allow the neighborhood to install and maintain a permanent radar speed board.
The City of Frisco does not install speed bumps or humps on public streets, nor do we install stop signs to control vehicle speed (see more detailed responses about these items elsewhere on this page). The city also does not lower the speed limit on individual residential streets; instead the city maintains a consistent residential speed limit across the city and in line with state law.
State law defines the speed limit on a residential street as 30 mph and the speed limit in a residential alley as 15 mph.
Golf carts cannot be driven on roads that have speed limits higher than 35 mph, but they can cross such roads. Golf carts cannot be driven on sidewalks (other than golf course paths designated for golf carts).
The Engineering Department has a program that prioritizes missing pieces of sidewalk in the developed areas of the city each year and builds them according to their priority and according to the funds available. In recent years, most of these funds have been prioritized and expended on building missing sections of sidewalks that would serve students walking to new public schools as they open.
The Parks & Recreation Department has a program that builds certain sections of its hike & bike plan each year, which sometimes adds sidewalk to some of the longer stretches of undeveloped roadway.
The City of Frisco works with each school district to coordinate crosswalk and crossing guard locations for each school. One or 2 routes are established as the recommended walking route to a school that will take students through the crosswalks and crossing guards that are provided. These routes may not be the most direct route for all students, but it is not feasible to provide a crossing guard for every possible route to a school. If students are not using a nearby crossing guard, parents will be asked to stress the importance of safety over convenience and instruct their children to walk to school along the route that provides the crossing guard. (It is also important for parents to set a good example and follow the recommended walking route when they walk with their children to school.)
CoServ: 1-800-274-4014Oncor: 1-888-313-6862
If you are not sure who your electric service provider is, do not live in an exclusive service area, or would like to report street light outages on a major roadway, please contact the City of Frisco Public Works Department during normal business hours at 972-292-5800.
Street lights are originally installed by developers of neighborhoods according to city standards that are dictated by our ordinances. In general, one street light should be installed at each street intersection and then additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart. It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection. If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-292-5400 and ask to speak to a Traffic Engineer to see if an additional light can be installed. If the lights in your neighborhood do meet the city standards, the city will not install any additional lights. However, the HOA can pay to have additional lights installed (as long as they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, home owners would need to dedicate a utility easement on their property.
Special Case: The city is not able to install street lights along Legacy Drive between Academy Drive and Main Street due to the presence of the electric transmission lines and the restrictions placed on the roadway by the power company.
To report a traffic signal outage during normal business hours, contact the Public Works Department at 972-292-5800. At other times, please call the Police Department non-emergency number at 972-292-6010. To report a concern regarding traffic signal timing, please contact the Engineering Services Department at 972-292-5400 and ask to speak to the engineer in charge of signal timing.
SH 121 - The traffic signals along the SH 121 frontage roads are controlled by the City of Plano. Please contact the City of Plano at 972-941-7000 to report problems or concerns.
Custer Road - The City of Frisco controls the traffic signals along Custer Road from McKinney towne Crossing / Custer Bridges to Eldorado Parkway. The City of McKinney controls the traffic signals along Custer Road that are north of Eldorado Parkway. Please contact the City of McKinney at 972-547-7559 to report problems or concerns.
In addition, traffic signals along a major roadway are coordinated with each other in order to minimize the delay for the largest possible number of cars as they move through the city. When traffic signals are coordinated, each traffic signal must display the green indication to the primary direction of travel during a specific time period (in sequence along the road) so that the largest possible group of cars can proceed through the system with a minimum number of stops. The side street must remain red while the coordinated flow of traffic passes through the intersection along the major roadway (sometimes in both directions).
The wait on a minor street will always be less than 3 minutes during normal traffic signal operation.
This type of operation is only beneficial if the side street has very little traffic; therefore, it does not work well at the intersection of 2 major roadways.
Most of the traffic signals in the City of Frisco are located at the intersection of 2 major roadways, so this type of flashing operation would not be beneficial. However, the City of Frisco does change the operation of our traffic signals late at night to minimize delay. Almost all of our traffic signals operate in “free” mode during these hours, which means that they operate independently and serve the traffic on each street as it is detected. In this mode, a traffic signal will remain green for the major roadway most of the time and will service the cross street for a small amount of time only if a vehicle is detected. In this way, the signal minimizes the number of times that it stops traffic on the major roadway, and it minimizes the wait time for the cross street by switching over to it almost as soon as it detects traffic on that street.
The all-red time is also calculated using a nationwide standardized equation for a given speed. The City of Frisco uses all-red values that range between 1 and 3 seconds, depending on the intersection width and speed.
If you are already in the crosswalk, there will be enough time for you to finish crossing the street. In fact, the flashing orange hand is usually accompanied by a number that counts down to show you how much time you have left to cross the street before the traffic signal changes.
In addition, traffic signals must be spaced a certain distance apart in order to function well. The intersection of 2 major roadways is always assumed to be a future traffic signal location and then other potential locations must be spaced an appropriate distance away. As other traffic signals are added at minor intersections, it further limits the possible location of additional traffic signals.
Finally, the time frame for the installation of a traffic signal is primarily determined by the funding available to us each year. All of the intersections that meet the necessary criteria are prioritized each year based upon the amount of traffic they serve, an analysis of the conflicting movements, and other factors. The city then assigns the available funding to the top ranked locations.
It is not possible to install a traffic signal at every intersection for a number of reasons, so a particular intersection may not be eligible for a traffic signal. If it is eligible, it may take years before it reaches the top of the priority list for installation. At any intersection, we recommend that citizens take an alternative route instead of making a maneuver that makes them uncomfortable. Whether an uncontrolled intersection is a candidate for a traffic signal or not, it may be necessary for motorists to take an alternative route during busy times of the day instead of making a left-turn or going straight across an intersection. For example, motorists can turn right and then make a u-turn at another location.
The time frame in which carts will be emptied is between 7 a.m. and 7 p.m. If you have any questions, please contact Environmental Services.
The top 5 reasons of missed service:
Your recyclables are taken to the Waste Connections Recovery Facility (MRF). If you have any questions, please contact Environmental Services.
If your trash cart was missing, look around your neighborhood (this helps if you write your address on the line provided). If you believe your trash cart was stolen call the non-emergency police 972-292-6010. If there was damage as a result of improper usage, a $73.80 charge will be applied.
Each trash cart will cost an additional $10.50 per month, plus a $16.30 initial delivery charge.
View bulk trash pickup information online. If you have any questions, please contact Environmental Services.
You can view composting information online. If you have any other questions, please contact Environmental Services.
Frisco Environmental Collection Center never accepts items with mercury, if you drop-off items to us without our knowledge it is considered illegal dumping.
All classes in the fun guide are an additional charge, however, you do not have to be a member of the FAC to participate in these classes.
At this time, Frisco has four (4) options available. Please view Health & Food Safety's Frequently Asked Questions FAQ (PDF) for details.
For questions about residential and/or commercial pools and spas, please visit Frisco's Pools & Pool Enclosures webpage. To inquire about the status of a Pool Permit Application submittal for review prior to pool construction, please contact a Health Technician at 972-292-5308. Status of pool construction permits can be viewed online using a valid personal identification number (PIN) by a currently-registered contractor. For any PIN-related questions, please contact a Customer Service Representative at (972) 292-5301 or email firstname.lastname@example.org.
Information regarding pool and spa gates and pool enclosures are available on the Pools & Pool Enclosures webpage. If you have any questions, please contact Health & Food Safety.
Frisco requires that 1 Certified Food Protection Manager (CFM) (as approved by the Texas Department of State Health Services) is on staff during all times of operation of a business. In addition to the CFM, as of September 1, 2016, it is required that all additional food establishment employees complete an approved Food Handler’s Course. Visit the Texas Department of State Health Services for a list of approved CFM classes near you. If you have questions, please contact Health & Food Safety.
A Health Permit is required for businesses that offers any perishable foods, whether prepackaged or non-prepackaged. If in doubt, please contact Health & Food Safety at 972-292-5304 or via email. This includes:
Each may have specific requirements. Attention temporary vendors - There are strict requirements enforced by Health & Food Safety regarding outdoor activities, special events, parades, festivals, temporary engagements, and parties. Health Permit Application submittals must be received by Health & Food Safety no later than than ten (10) business days prior to an event. Although we strive to review each Health Permit Application submitted quickly, approvals will be delayed if incomplete or missing information is not included.
When taking over an existing business or bringing a new business to Frisco, a Plan Review may be required. This includes a minimum of one (1) Health Inspection that is required by Health & Food Safety staff prior to takeover or opening. Health Inspections may be requested by calling Health & Food Safety at 972-292-5304. Health Permit submittal information is located on the Food Establishment Requirements, 'Required Documents', section of the webpage.
Once a Plan Review is completed and approved, and when the Health Final Inspection is completed and approved, you will be instructed to go to Development Services' guest lobby to pay for the Health Permit. Food Establishments are required to fill out a Health Permit Application. Fees are due upon Health Permit approval. A Permit Placard must be conspicuously posted at business.
Schools and day cares that serve food are inspected as a Food Establishment. This means the kitchen and all food-related areas are inspected, but we do not inspect any other areas. Should you have a non food-related concern about a daycare business in this area, please contact Protective and Regulatory Services at 800-582-6036 or Region 3 (Denton) Office at 940-381-3400.
Please contact Health & Food Safety at 972-292-5304 or by using this online form to report complaints regarding Food Establishments within Frisco. Also, please report hazardous or unsanitary actions by employees at Food Establishments. Illnesses may also be contracted due to improper employee handling of food.
Go to a doctor. Please inform the doctor of every possible detail including:
Follow your doctor’s recommendations and concentrate on getting well. If there is a positive test result of a food borne illness, please contact Health & Food Safety at 972-292-5304. (If you have seen a physician in Frisco, the physician will report the positive test result to Health & Food Safety too.)
The Juvenile Impact Program is held at the Frisco Police Department, which is located at 7200 Stonebrook Parkway in Frisco. For directions, call the main Police Department line at 972-292-6000.
Yes, all attendee are required to dress in a professional manner. Shoes must be close-toed (no tennis shoes, flip flops, or sandals). Pants must be slacks or a conservative dress skirt for females. Shirts must have collars or conservative blouse for females. Also, no exposed tattoos, piercings, or jewelry is permitted.
Note: Participants who violate the dress code will be sent home and the appropriate courts will be notified. If you have any questions or cannot meet these dress requirements, please contact the JIP Coordinator.
To check availability of the 'Block Party Trailer', contact our Neighborhoods representative or call (972) 292-5311.
Many subdivisions have HOAs. Please visit the Neighborhoods page to see if your subdivision has an HOA with a property management company.
Rental (lease) houses, duplexes, condominiums, and townhomes are voluntarily registered with Frisco by the property owner. For more information, please visit the Neighborhoods webpage to complete the Rental Registration Online Form.
To discuss a project before a formal submission, please contact the Planning Manager at (972) 292-5354 or email Planning.
For more land use or zoning information, please see Frisco's Zoning Ordinance or contact Planning or Zoning. You may visit our "Most Requested Ordinances" or "Development Application Handbook" webpages for more details. If you have additional questions, please call (972) 292-5305 or (972) 292-5350.
Frisco's landscape requirements or tree removal permits are available on the Landscape webpage. Please contact a Landscape Architect at (972) 292-5352 or (972) 292-5351 if you have any questions.
Please review the Development Application Handbook for submittal requirements, applications, and fee information. If you need additional assistance, please contact a Planning Technician (972) 292-5305 or (972) 292-5350.
The City Secretary's Office processes and coordinates all Alcohol Permit Applications, including zoning verification and site distance verification. Applicants are required to apply with the Texas Alcoholic Beverage Commission (TABC) prior to submitting an Alcohol Permit Application to the City Secretary's Office. For more information, please contact the City Secretary's office at (972) 292-5025 or (972) 292-5010.
Population and demographics are updated on Planning's Population webpage. For additional information, please contact (972) 292-5361.
If your building has multiple suites leased out, typically the building manager will have a permit for the building’s fire alarm system and each tenant will be responsible for a permit if they choose to operate any additional alarm systems (e.g. burglar, panic, or robbery alarm systems).
Locations operating a smoke detector not connected to an alarm panel do not need a permit.
Permits cannot be transferred to different people or businesses.
Robbery AlarmsRobbery alarms are counted by looking at the previous 12 months. Each permit will receive false alarms 1-2 free. Any false robbery alarm after 2 will be charged $75.00 each.
Panic AlarmsPanic alarms are counted by looking at the previous 12 months. Each permit will receive false alarms 1-2 free. Any false panic alarm after 2 will be charged $75.00 each.
Fire AlarmsFire alarms are counted by looking at the previous 12 months. Each permit will receive false alarms 1-2 free. Any false alarms after 2 will be charged $75.00 each.
As of January 1, 2017, there is a $250 penalty for operating an alarm system without a permit. This penalty is in addition to a citation that could be issued with a fine of up to $500 for each separate violation.
Yes, applications must be completed online. After the application is submitted, you will receive instructions on how to download the Preliminary Interview Form (PIF). You must download, print, and complete the PIF. Then, mail or drop off the completed PIF to the Recruiting and Training Unit at the Frisco Police Department.
The Frisco Police Department has partnered with surrounding agencies to hold several academy dates throughout the year.
Report the problem using the myFRISCO app or call 972-292-5800 during regular business hours. Supply the address and electric provider (if known) for your neighborhood, and we will notify the correct company for repairs. The majority of street lights in Frisco are owned and maintained by either CoServ Electric or TXU Electric Delivery.
The City of Frisco's criteria for sidewalk repair is compliance with ADA standards. No spalling, cosmetic or drainage problems will be addressed unless they are caused by a section that is out of compliance with the ADA standard. Request an evaluation of your sidewalk through the myFRISCO app.
Use the myFRISCO app or call Public Works at 972-292-5800, during regular business hours, to have someone come out to test the meter.
Use the myFRISCO app or call 972-292-5800, during regular business hours, and a water crew will be dispatched to your home.
Yes, with valid proof of repair. The city offers a discounted rate on water. For more information or to submit a request, please click here.
The Texas Department of State Health Services website encourages people to use caution when traveling in regions and countries where Zika virus transmission is ongoing. DSHS recommends the following steps to avoid mosquito bites.
Check out the website for the Centers for Disease Control for more information about Zika virus.
For more information, contact the City of Frisco’s Health & Food Safety Division of the Development Services Department at 972-292-5304 or go to www.FriscoTexas.gov/WNV .
Experts says Zika virus symptoms include fever, rash, joint pain and red eyes that may persist up to a week. Click for more about mosquito-born viruses.
Citizens may actively treat areas of stagnant water on their property, not to include creeks and other protected waterways. Mosquito larvicidal treatments can be purchased at feed stores and home improvement centers.
The contractor uses AllPro Envion. If you have questions, please contact Health & Food Safety.