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Please contact Frisco Police Department at (972) 292-6010. Frisco Police dispatch will contact an Animal Services Officer to provide assistance. An Animal Bite Report (PDF) is also available.
Please contact Frisco Police Department at 972-292-6010 to investigate the noise disturbance. More information on addressing barking dog concerns is available on this page.
There are several different manufacturers of microchips and each has its own registry. Although Frisco Animal Services can usually access those registries, it isn't always a 100% guarantee. When a pet owner registers with Frisco Animal Services their pet's owner information is available, regardless of which microchip manufacturer is being used.
For emergency animal concerns, contact Frisco Police Dispatch at (972) 292-6010. For non-emergency concerns, please contact Frisco Animal Services, M-F, 8 a.m. - 5 p.m., excluding City-approved holiday. A non-emergency online complaint form is also available. For non-emergency animal concerns after business hours, you may also leave a message on Animal Service's voicemail at (972) 292-5303.
Yes, all accessory structures require a Building Permit prior to placement or construction. Accessory structures, such as patio covers, storage buildings, gazebos, arbors, or detached garages, may be built as long as they meet all setback criteria for that lot and zoning requirements. Building materials depend on the size of the accessory building. Please contact Building Inspections to determine setbacks and building materials specific to your situation.
Fence Permits are required for all fences built, except when repairing or replacing a portion of the fence -- limited to two (2) sections or sixteen (16) feet. Fences may be built up to eight (8) feet in height from the grade on the rear and side yards of the main structure. Fences built in front of the main structure may be built four (4') feet in height. All vision clips, access and maintenance (VAM) requirements must be observed. In no case can a fence or portion of any fence extend past any property line.
Please visit www.friscotexas.gov/contractors for registration requirements. Contractors must ensure their Contractor Registration is valid to work in Frisco and obtain a permit. eTRAKiT provides online access to pay outstanding fees, search by permit number, check inspection result, and request an inspection. All contractors who work in Frisco are required to be registered before permit issuance. If you have additional questions, please contact a Representative at (972) 292-5301 or email [email protected].
Permit applications are required prior to any construction to modify, repair, replace, demolish, or improve an existing structure or to erect, enlarge, or construct any new structure, including signs and pools, and are managed in the Plans and Permits portal. Additional information can be found on the Permit Applications, Plan Review, & Forms page. If you have any questions regarding applications, forms, or submittal requirements, please email a representative at [email protected] or call 972-292-5301.
Permit application submittals are reviewed as quickly as possible. To check the status of your permit application status, please use https://etrakit.friscotexas.gov/etrakit/ https://etrakit.friscotexas.gov/ (online search) or contact a Representative at (972) 292-5301 or email [email protected] mailto:[email protected] .
The lateral program is a recruitment-based program recognizing experience for new firefighters who get hired by Frisco. Prior to lateral program implementation, all firefighters started at Step '0' on the pay plan. Through the lateral program, firefighters are eligible to be hired up to Step '5', depending on experience. For example, if a firefighter has 5 years of experience, he or she would be hired in at Step '5'.
In 2020, existing Frisco firefighters who had not yet reach step 5, but had applicable fire or paramedic experience, were credited for their previous service and their pay was increased be commensurate with their experience. This ensured no new firefighters, hired under the Lateral Program, were paid more than existing Frisco firefighters with comparable experience.
(Copied from Local Government Code 143.023.*) a) A person may not take an entrance examination for a beginning position in the fire department unless the person is at least 18 years of age. A person may not take an entrance examination for a beginning position in the fire department unless the person is at least 18 years of age but not 36 years of age or older. b) A person may not be certified as eligible for a beginning position in a fire department if the person is 36 years of age or older. * The only exception to the above is the Fire Chief, who may be hired from the outside at any age.
Lists are established as a result of a test (recruit or promotional). Eligibility lists in Civil Service are based on written test score, only. List order is determined by the highest grade first and then goes in descending order. No interviews conducted by the Assessment Center team, or the Fire Chief are considered. The City cannot prioritize a Firefighter/Paramedic (higher quality of care) over a Firefighter/EMT unless a Paramedic candidate and EMT candidate have the same written score. The other option would require us to do a Firefighter/Paramedic ONLY test, significantly reducing the number of candidates.
In the past, promotions required a firefighter serve in the 'position lower' for two years; no other qualifications were required. For example, when a firefighters wanted to promote to Captain, he or she served as a Lieutenant for two years to become eligible to promote to Captain. Currently, our members take a written exam administered by a third-party and participate in an assessment center during which a team evaluates their leadership skills and ability to run a fireground. If Civil Service is adopted, the Frisco Fire Department could not require any certifications or include an Assessment Center. In other words, a person who scores highest on a written test would be promoted. However, a high score on a written test is not a good predictor of leadership or the ability to run a fireground.
Currently, Driver/Operator (D/O) is an assignment in its own classification and rate of pay. D/Os pass a written assessment and skills test which includes driving a course and operating the pumps. Under our current system, a D/O is NOT required to become a Lieutenant. In the current system, a firefighter can promote directly to Lieutenant.
There are two options for Driver/Operator under Civil Service: 1.) a firefighter would be required to promote to D/O before he or she could promote to Lieutenant (minimum of 2 years in each position). This would occur via written test only - No driving or skills test required. 2.) The D/O becomes an assignment, and the D/O only receives assignment pay when driving the firetruck -- and not when on leave or in training.
Under Texas Civil Service law, several Fire Prevention positions are covered and are required to follow the Civil Service hiring and promotion regulations. These positions would include:
The best way to fight fires is to prevent fires. Texas Civil Service law prohibits the Frisco Fire Department from hiring and promoting trained and skilled individuals that desire to work in fire prevention and have a passion for this work. Instead, Fire Prevention positions become assignments that must be fill by certified firefighters that may not have the desire to perform this type of work. Additionally, the FFD cannot require that individuals hired in Fire Prevention have any Prevention training before being placed in those positions. Often no sooner does a firefighter get trained in Fire Prevention and start to understand the position then they test and promote out of Fire Prevention.
(Local Government Code 143.012) On adoption of this chapter, the office of Director of Firefighters' Civil Service is established in the municipality. The commission shall appoint the director. The director shall serve as secretary to the commission and perform work incidental to the civil service system as required by the commission. The commission may remove the director at any time.
The D/O Committee is made up of 12 current members of the Frisco Fire department. Committee members vary in rank, shifts and tenure. The committee was formed to give recommendations to the Fire Chief on how to improve the Driver/Operator testing process. The adoption of Civil Service would make this committee obsolete because the Civil Service law determines the requirements and testing for promotion.
The Promotional Committee is made up of 14 current members of the Frisco Fire department. Committee members vary in rank, shift and tenure. The committee provides recommendations to the Fire Chief on how to make our promotional process better including requiring more time in the previous rank before one can promote and minimum certifications and training to strength the experience and knowledge of the Frisco Fire Department staff. The adoption of Civil Service would make this committee obsolete because the Civil Service law determines the requirements and testing for promotion. Civil Service law only requires a firefighter to occupy the previous rank for two (2) years to be eligible to test and the selection is based only on the score of the written exam.
Please contact the City Secretary's Office at (972) 292-5020 to obtain submittal information regarding alcohol permits, along with the zoning and location requirements.
A requestor is required to complete a "Public Information Request Form", and fees may be assessed for processing. If you have any questions, please contact the City Secretary's Office at (972) 292-5020.
Frisco Police Department (non-emergency) at 972-292-6010 is the contact for vehicular concerns.
Please contact Public Works at 972-292-5800. Check the Public Works FAQs for additional information.
Please visit the Code Enforcement webpage for timeframes and placement requirements of Garage Sale Signs or call (972) 292-5302 or email.
Please report unsecured pools and other unsafe structures to Code Enforcement at (972) 292-5302 or email. Additional contact information is available at the Code Enforcement webpage.
A residential property with the grass that exceeds 12" may be reported to Code Enforcement at (972) 292-5302, via the online Code Enforcement Complaint Form or by email.
-General utility easement is for any underground or above ground utility such as gas, electric, water, sewer, etc
-Specific utility easement (such as electric easement or water easement), relates solely to that specific utility only (a gas line cannot be in a water easement)
-Access easement grants access across the property to serve another property
-Floodplain / Drainage easement is dedicated to protect the floodplain and covers anything stormwater-related, including the following:
Parking spaces will be removed from Main Street to make room for wider sidewalks, trees and benches. During the garage construction, the existing parking lot adjacent to Elm Street (between 3rd and 4th Streets) will be removed. Alternative parking for both Main Street and the proposed garage site will be posted.
There will be intermittent traffic delays on the roads, intersections and drive approaches, as construction equipment moves around and construction work is performed. The contractor will attempt to minimize delays and maintain temporary access to homes and businesses throughout the project. In cases where temporary driveway closures are necessary, the contractor will provide advance notification.
Mail service will continue throughout the duration of the project with minimal interruption. Temporary mailboxes may be placed during construction before permanent mailboxes are re-installed.
Recycling and trash pickup will continue according to your regular service day; however, the placement location of bins may need to be temporarily adjusted. Those affected will be notified by the contractor with instructions on where to place bins for recycling and trash pickup.
The Frisco Police and Fire Departments will be updated as to long term closures, which will allow first responders to adjust their routes to always maintain service.
Frisco ISD Transportation will be kept updated regarding bus route adjustments. Frisco ISD Transportation will relay all temporary changes to the affected addresses as necessary.
Landscaping, lights, sprinklers, fences or other personal property located within the public right-of-way will likely be impacted during construction. A surveyor has placed wood stakes with orange flags at property corners to identify the right-of-way locations. Prior to the start of construction, please remove all personal items you intend to keep from within the marked right-of-way.
Disturbed lawn areas within the public right-of-way will be restored with topsoil and sod. Lawns outside the right-of-way, on private property, are not expected to be impacted. Irrigation systems will be repaired if damaged by construction.
Parking on the street will not be permitted when that segment of street is under construction. Owners will be contacted and given advanced notice prior to construction. All vehicles remaining on the street after the date identified may be considered abandoned and removed.
As part of the downtown improvement project, Elm Street is being reconstructed to become more integrated into downtown activity. It will have new parking spaces on each side and will become a route to the future 4th Street Plaza and its future parking garage. As the parking spaces are removed from Main Street, to make room for wider sidewalks and sidewalk cafes, more parking activity will occur on Elm Street and more traffic will need to turn in and out of Elm Street at 5th Street. In addition, more pedestrians are expected to cross 5th Street at Elm Street. To address these issues and avoid gridlock problems, a traffic signal will be constructed at the intersection of 5th and Elm. The new traffic signal will work in concert with the existing traffic signal at 5th and Main to help prevent northbound traffic, heading towards Main Street, from blocking the Elm Street intersection.
Please keep in mind that the City of Frisco does not install stop signs to control vehicle speed, which is also a national traffic engineering standard. Primarily this is because motorists subconsciously or consciously come to realize that’s the purpose of the stop sign and they begin to disregard it. They will begin to roll through the stop sign when no traffic is present and then that diminishes the authority of all stop signs in the neighborhood. In addition, motorists will often speed up in between these stop signs to make up the time they feel they have lost. All of this reduces the safety of the neighborhood. Instead, according to national traffic engineering standards, we only install stop signs when the intersection meets certain stop sign warrants based on traffic volumes, sight distance, etc.
The narrowest residential streets in Frisco are wide enough to have cars parked on both sides of the street and still provide a minimum of 10 feet between them (and more room is usually available when people have done a good job of parking). Passenger cars are 6 feet wide and fire trucks are 8 feet wide, so each can travel between the parked cars. Forcing cars to take turns traveling in each direction on a residential street is not considered to be a problem that needs to be corrected. In fact, this is a natural way to slow down traffic on a residential street (which people are often worried about).
Beyond the situations described above, it is not legal to park in front of a fire hydrant or too close to a crosswalk. If there are some cars that chronically park in these areas, we can observe the situation and post a No Parking sign if it is warranted.
The speed study will determine the actual speeds of cars throughout the day. Depending on the results, we can install additional 30 mph speed limit signs, increase the visibility of a pedestrian crossing, or we can ask the Police Department to conduct a directed patrol during times when speeding is occurring. We can also suggest an HOA education campaign (because it is typically the residents of your neighborhood who are speeding because they are so familiar with the streets). In rare cases where speeds are high, the city can allow the neighborhood to install and maintain a permanent radar speed board.
The City of Frisco does not install speed bumps or humps on public streets, nor do we install stop signs to control vehicle speed (see more detailed responses about these items elsewhere on this page). The city also does not lower the speed limit on individual residential streets; instead the city maintains a consistent residential speed limit across the city and in line with state law.
State law defines the speed limit on a residential street as 30 mph and the speed limit in a residential alley as 15 mph.
By city Ordinance, golf carts can be driven on city streets with a speed limit of 35 mph or less, as long as they meet the following criteria:
Golf carts cannot be driven on roads that have speed limits higher than 35 mph, but they can cross such roads. Golf carts cannot be driven on sidewalks (other than golf course paths designated for golf carts).
For more information, visit the Frisco Police Department's Golf Cart page.
The Engineering Department has a program that prioritizes missing pieces of sidewalk in the developed areas of the city each year and builds them according to their priority and according to the funds available. In recent years, most of these funds have been prioritized and expended on building missing sections of sidewalks that would serve students walking to new public schools as they open.
The Parks & Recreation Department has a program that builds certain sections of its hike & bike plan each year, which sometimes adds sidewalk to some of the longer stretches of undeveloped roadway.
The City of Frisco works with each school district to coordinate crosswalk and crossing guard locations for each school. One or 2 routes are established as the recommended walking route to a school that will take students through the crosswalks and crossing guards that are provided. These routes may not be the most direct route for all students, but it is not feasible to provide a crossing guard for every possible route to a school. If students are not using a nearby crossing guard, parents will be asked to stress the importance of safety over convenience and instruct their children to walk to school along the route that provides the crossing guard. (It is also important for parents to set a good example and follow the recommended walking route when they walk with their children to school.)
Please contact Engineering Services at 972-292-5400.
CoServ: 1-800-274-4014Oncor: 1-888-313-6862
If you are not sure who your electric service provider is, do not live in an exclusive service area, or would like to report street light outages on a major roadway, please contact the City of Frisco Public Works Department during normal business hours at 972-292-5800.
Street lights are originally installed by developers of neighborhoods according to city standards that are dictated by our ordinances. In general, one street light should be installed at each street intersection and then additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart. It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection. If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-292-5400 and ask to speak to a Traffic Engineer to see if an additional light can be installed. If the lights in your neighborhood do meet the city standards, the city will not install any additional lights. However, the HOA can pay to have additional lights installed (as long as they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, home owners would need to dedicate a utility easement on their property.
Special Case: The city is not able to install street lights along Legacy Drive between Academy Drive and Main Street due to the presence of the electric transmission lines and the restrictions placed on the roadway by the power company.
To report a traffic signal outage during normal business hours, contact the Public Works Department at 972-292-5800. At other times, please call the Police Department non-emergency number at 972-292-6010. To report a concern regarding traffic signal timing, please contact the Engineering Services Department at 972-292-5400 and ask to speak to the engineer in charge of signal timing.
SH 121 - The traffic signals along the SH 121 frontage roads are controlled by the City of Plano. Please contact the City of Plano at 972-941-7000 to report problems or concerns.
Custer Road - The City of Frisco controls the traffic signals along Custer Road from McKinney towne Crossing / Custer Bridges to Eldorado Parkway. The City of McKinney controls the traffic signals along Custer Road that are north of Eldorado Parkway. Please contact the City of McKinney at 972-547-7559 to report problems or concerns.
In addition, traffic signals along a major roadway are coordinated with each other in order to minimize the delay for the largest possible number of cars as they move through the city. When traffic signals are coordinated, each traffic signal must display the green indication to the primary direction of travel during a specific time period (in sequence along the road) so that the largest possible group of cars can proceed through the system with a minimum number of stops. The side street must remain red while the coordinated flow of traffic passes through the intersection along the major roadway (sometimes in both directions).
The wait on a minor street will always be less than 3 minutes during normal traffic signal operation.
This type of operation is only beneficial if the side street has very little traffic; therefore, it does not work well at the intersection of 2 major roadways.
Most of the traffic signals in the City of Frisco are located at the intersection of 2 major roadways, so this type of flashing operation would not be beneficial. However, the City of Frisco does change the operation of our traffic signals late at night to minimize delay. Almost all of our traffic signals operate in “free” mode during these hours, which means that they operate independently and serve the traffic on each street as it is detected. In this mode, a traffic signal will remain green for the major roadway most of the time and will service the cross street for a small amount of time only if a vehicle is detected. In this way, the signal minimizes the number of times that it stops traffic on the major roadway, and it minimizes the wait time for the cross street by switching over to it almost as soon as it detects traffic on that street.
The all-red time is also calculated using a nationwide standardized equation for a given speed. The City of Frisco uses all-red values that range between 1 and 3 seconds, depending on the intersection width and speed.
If you are already in the crosswalk, there will be enough time for you to finish crossing the street. In fact, the flashing orange hand is usually accompanied by a number that counts down to show you how much time you have left to cross the street before the traffic signal changes.
In addition, traffic signals must be spaced a certain distance apart in order to function well. The intersection of 2 major roadways is always assumed to be a future traffic signal location and then other potential locations must be spaced an appropriate distance away. As other traffic signals are added at minor intersections, it further limits the possible location of additional traffic signals.
Finally, the time frame for the installation of a traffic signal is primarily determined by the funding available to us each year. All of the intersections that meet the necessary criteria are prioritized each year based upon the amount of traffic they serve, an analysis of the conflicting movements, and other factors. The city then assigns the available funding to the top ranked locations.
It is not possible to install a traffic signal at every intersection for a number of reasons, so a particular intersection may not be eligible for a traffic signal. If it is eligible, it may take years before it reaches the top of the priority list for installation. At any intersection, we recommend that citizens take an alternative route instead of making a maneuver that makes them uncomfortable. Whether an uncontrolled intersection is a candidate for a traffic signal or not, it may be necessary for motorists to take an alternative route during busy times of the day instead of making a left-turn or going straight across an intersection. For example, motorists can turn right and then make a u-turn at another location.
The time frame in which carts will be emptied is between 7 a.m. and 7 p.m. If you have any questions, please contact Environmental Services.
The top 5 reasons of missed service:
Your recyclables are taken to the Waste Connections Recovery Facility (MRF). If you have any questions, please contact Environmental Services.
If your trash cart was missing, look around your neighborhood (this helps if you write your address on the line provided). If you believe your trash cart was stolen call the non-emergency police 972-292-6010. If there was damage as a result of improper usage, a $73.80 charge will be applied.
Each trash cart will cost an additional $10.50 per month, plus a $16.30 initial delivery charge.
View bulk trash pickup information online. If you have any questions, please contact Environmental Services.
You can view composting information online. If you have any other questions, please contact Environmental Services.
Frisco Environmental Collection Center never accepts items with mercury, if you drop-off items to us without our knowledge it is considered illegal dumping.
Proper disposal of fireworks includes soaking them in water for 24 hours to deactivate the gun powder, then discard in the normal trash.
A fire report can be obtained through an Open Records Request at the City Secretary’s Office.
It shall be unlawful for any person to manufacture, sell, or offer for sale, discharge or possess fireworks of any type, or to permit any such violation of this article. (Ordinance 307, section II, adopted 8/3/72)
It is unlawful for a tenant, the management or an owner of an apartment house or any other person to use or allow or permit to be used a grill in an apartment house or within ten feet of any part of an apartment house or on or under any portion of the structure of an apartment house.
Grill means a fixed or portable cooking utensil on which food is exposed directly to red heat or open flame as from heated briquettes, charcoal, electricity, natural gas, propane compressed gas or wood, which is commonly referred to as a barbecue pit, barbecue grill, hibachi or smoker. (Ordinance 94-08-04, section 1, adopted 8/2/94)
Any person violating or failing to comply with any provision of this section shall be deemed guilty of a separate offense for each and every day or portion thereof during which any violation of this article is committed, continued, or permitted and upon conviction of any such violation such person shall be punished by a fine in an amount not less than $200.00 nor more than $2,000.00. (Ordinance 94-08-04, section 3, adopted 8/2/94)
307.2 Permit required. A permit shall be obtained from the fire code official in accordance with Section 105.6 prior to kindling a fire for recognized silvicultural or range or wildlife management practices, prevention or control of disease or pests, open burning or a bonfire. Application for such approval shall only be presented by and permits issued to the owner of the land upon which the fire is to be kindled.
307.3 Extinguishment authority. When open burning creates or adds to a hazardous situation, or a required permit for open burning has not been obtained, the fire code official is authorized to order the extinguishment of the open burning operation. The fire code official is authorized to order the extinguishment by the permit holder, another person responsible or the fire department of open burning that creates or adds to a hazardous or objectionable situation.
307.4 Location. The location for permitted open burning shall not be less than 50 feet (15 240 mm) 300 feet (91 44m m) from any structure, and provisions shall be made to prevent the fire from spreading to within 50 feet (15 240 mm) 300 feet (91 44mm) of any structure.
Exceptions: The minimum required distance from a structure shall be 25 feet (7620 mm) where the pile size is 3 feet (914 mm) or less in diameter and 2 feet (610 mm) or less in height.
307.4.1 Bonfires. A bonfire shall not be conducted within 50 feet (15 240 mm) 300 feet (91 44mm) of a structure or combustible material unless the fire is contained in a barbecue pit constructed of approved non-combustible materials not exceeding 3 feet or less in diameter and 2 feet or less than height. Conditions which could cause a fire to spread within 50 feet (15 240 mm) 300 feet (91 44mm) of a structure shall be eliminated prior to ignition.
307.4.4 Permanent outdoor fire pit. Permanently installed outdoor fire pits for recreational fire purposes shall not be installed within 10 feet of a structure or combustible material.
Exception: Permanently installed outdoor fireplaces constructed in accordance with the International Building Code.
307.4.5 Trench burns. Trench burns shall be conducted in air curtain trenches and in accordance with Section 307.2.
307.5 Attendance. Open burning, trench burning, bonfires, recreational fires and use of portable outdoor fireplaces shall be constantly attended until the fire is extinguished. A minimum of one portable fire extinguisher complying with Section 906 with a minimum 4-A rating or other approved on-site fire-extinguishing equipment, such as dirt, sand, water barrel, garden hose or water truck, shall be available for immediate utilization.
A permit application can be obtained on our website.
The written assessment provides objective insights into an individual’s core traits. The test is the Firefighter Aptitude and Character Test (FACT). It comprises of the following scales that allow the department to have a comprehensive view of each individual:
The test is timed, and you are allowed three (3) hours to complete it.
We currently work 24 hours on and 48 hours off. If you have any questions, please contact the Frisco Fire Department.
Currently there are no available positions for volunteer firefighters with the Frisco Fire Department. If you have any questions, please contact Frisco Fire Department.
The Frisco Fire Department provides all of your station uniforms as well as your bunker gear. If you have any questions, please contact Frisco Fire Department.
Only parents or guardians are able to pick up and drop off. The same parent who drops the child off must be the same parent to pick them up.
All group exercise and water aerobics classes are included with a membership.
See our membership page for more information.
You are entitled to be excused as a juror if you:
These exemptions are not mandatory and an individual who meets one or more of these criteria may still serve on a jury panel. If you wish to claim an exemption, you must complete the reverse side of your summons and return it to the Municipal Court at least seven days prior to the scheduled date of jury service.
Every citizen is obligated to serve when called. Texas law does not recognize exemptions from jury service for economic or business reasons. Hardships or circumstances requiring brief postponement in jury service will be considered on an individual basis. Employers are required to give employees time off for jury service (pursuant to Civil Practice & Remedies Code Section 122.001).
Jury service is very important, but sometimes serious scheduling conflicts do arise. For questions concerning conflict with jury service, contact the court at 972-292-5555.
The program is one session from 6:00 p.m. to 9:30 p.m.
Participants must be between the ages of 12 and 18.
The Juvenile Impact Program is held at the Frisco Police Department, which is located at 7200 Stonebrook Parkway in Frisco. For directions, call the main Police Department line at 972-292-6000.
Yes, all attendee are required to dress in a professional manner. Shoes must be close-toed (no tennis shoes, flip flops, or sandals). Pants must be slacks or a conservative dress skirt for females. Shirts must have collars or conservative blouse for females. Also, no exposed tattoos, piercings, or jewelry is permitted.
Note: Participants who violate the dress code will be sent home and the appropriate courts will be notified. If you have any questions or cannot meet these dress requirements, please contact the JIP Coordinator.
Many subdivisions have HOAs. Please visit the Neighborhoods page to see if your subdivision has an HOA with a property management company.
Frisco residents and Frisco organizations located inside Frisco city limits.
Park pavilions are available on a first-come, first served basis. The following pavilions are able to be reserved:
For complete details and to submit a rental request, see our reservation page.
A special event hosted in a park requires a park rental permit and may require a special event permit. The first step is for the organizer to complete the request form on our reservations page and then we will assist in applying for all relevant approvals and permits.
Complete the online request form on the reservations page.
Inflatables are only allowed as an addition to a pavilion or special event rental at Frisco Commons, Warren Sports Complex, and Shawnee Trail Sports Complex. No water slides allowed.
To discuss a project before a formal submission, please contact the Planning Manager at (972) 292-5354 or email Planning.
For more land use or zoning information, please see Frisco's Zoning Ordinance or contact Planning or Zoning. You may visit our "Most Requested Ordinances" or "Development Application Handbook" webpages for more details. If you have additional questions, please call (972) 292-5305 or (972) 292-5350.
Frisco's landscape requirements are included in the Zoning Ordinance (PDF). Tree removal permits can be submitted electronically through the Land Development portal. Contact a Landscape Architect at (972) 292-5352 or (972) 292-5351 if you have any questions.
Please review the Development Application Handbook for submittal requirements, applications, and fee information. If you need additional assistance, please contact a Planning Technician (972) 292-5305 or (972) 292-5350.
The City Secretary's Office processes and coordinates all Alcohol Permit Applications, including zoning verification and site distance verification. Applicants are required to apply with the Texas Alcoholic Beverage Commission (TABC) prior to submitting an Alcohol Permit Application to the City Secretary's Office. For more information, please contact the City Secretary's office at (972) 292-5024 or (972) 292-5020.
Population and demographics are updated on Planning's Population webpage. For additional information, please contact (972) 292-5361.
Any person or business operating an alarm system with the intent to summon an emergency service of the city, whether the system is monitored or not.
If your building has multiple suites leased out, typically the building manager will have a permit for the building’s fire alarm system and each tenant will be responsible for a permit if they choose to operate any additional alarm systems (e.g. burglar, panic, or robbery alarm systems).
Locations operating a smoke detector not connected to an alarm panel do not need a permit.
Residents who have a valid permit that is more than sixty (60) days from expiration may transfer remaining time to a new location permit within Frisco. An alarm permit form (PDF) will need to be completed. There is no fee to transfer. Permits cannot be transferred to different people or businesses.
Cancellations are accepted by email, mail, and in person. Permit holders may elect to cancel an existing alarm permit online or use the alarm permit form (PDF). Please include the permit number, address, name, and reason. If you ever need to reinstate an inactive permit, re-register for the same address. You will receive a new account number.
Burglar Alarms Burglar alarms are counted by looking at the previous 12 months. Each permit will receive false alarms 1-3 free. Anything greater than 3 false alarms is considered excessive and will be charged as follows: 4th & 5th Alarm is $50.00 6th & 7th Alarm is $75.00 8 or more alarms are $100.00 each and the permit may be suspended.
Robbery Alarms Robbery alarms are counted by looking at the previous 12 months. Each permit will receive false alarms 1-2 free. Any false robbery alarm after 2 will be charged $75.00 each.
Panic Alarms Panic alarms are counted by looking at the previous 12 months. Each permit will receive false alarms 1-2 free. Any false panic alarm after 2 will be charged $75.00 each.
Fire Alarms Fire alarms are counted by looking at the previous 12 months. Each permit will receive false alarms 1-2 free. Any false alarms after 2 will be charged $75.00 each. As of January 1, 2017, there is a $250 penalty for operating an alarm system without a permit. This penalty is in addition to a citation that could be issued with a fine of up to $500 for each separate violation.
Yes, the Frisco Police Department has a Lateral Transfer Program for currently certified Texas Peace Officers, as well as out-of-state officers, who meet certain criteria. /422/Salary-Benefits Please visit our Career Opportunities page and the Combined Police Pay Plan for more information.
All applicants for sworn positions must complete Physical Readiness Testing (PRT). Prior to participating in PRT applicants must complete a PAR-F medical questionnaire - https://www.friscotexas.gov/DocumentCenter/View/18718/Frisco-Police-Department-PAR-F
The PRT is offered in one format, the 2000 Meter row. The test is conducted indoors on a Concept 2 rower with the damper set on five (5). The minimum standard for each applicant is based on age, weight and gender. Using the percentage results for the test battery found on the Texas Department of Public Safety website chart, and the 2000 Meter row calculator, applicants must meet a minimum percentage score of 50% in order to be considered for employment. Applicants are reminded this is a competitive process and are encouraged to put forth their best effort.
To find your required time, click on the following link and enter your information. Enter your gender, your weight, and your age. Enter 50% in the target VO2 max percentage box and hit “enter”. The time listed is the maximum time you will have to successfully row 2000 meters.
If you are interested in learning more about the proper rowing technique, click on the following link and watch the short video:
Yes, an application is required and must be completed online.
The department does offer incentive pay for education, certification, and language ability, as outlined in the Combined Police Pay Plan section of our website.
The City of Frisco does provide tuition reimbursement to its employees and is outlined in the Tuition Assistance Program policy found on the city's Human Resources website.
Applicants must be at least 20 years of age to apply and must be 21 years of age upon graduating from the Police Academy. There is no maximum age for our agency.
In order to be hired by our agency, you must meet the licensing requirements set forth by TCOLE. You cannot have been convicted of a class B misdemeanor or higher in the past 10 years, been convicted of family violence, or ever been convicted of a class A misdemeanor or felony. Traffic tickets and drug usage are evaluated on a case-by-case basis.
The Frisco Police Department has partnered with surrounding agencies to hold several academy dates throughout the year.
The exam is a basic police officer exam that will cover an applicant’s ability to apply police information, observe and remember details, use judgment and logic, follow directions, and vocabulary/reading comprehension.
On the day of the written test, you will be required to complete the 100-question examination and pass the Physical Readiness Test.
Yes, the department has a policy related to tattoos. Employees may have tattoos, but may not have body art or tattoos on the head, face, neck, ears or hands. Cosmetic tattooing and wedding band tattoos are allowed within reason. Tattoos that are deemed offensive, inappropriate and/or presents an unprofessional appearance in nature, must be covered by a standard police uniform. The Chief of Police, or his designee, makes the final decision on what meets these criteria and what will be allowed.
Report the problem using the myFRISCO app or call 972-292-5800 during regular business hours. Supply the address and electric provider (if known) for your neighborhood, and we will notify the correct company for repairs. The majority of street lights in Frisco are owned and maintained by either CoServ Electric or TXU Electric Delivery.
The City of Frisco's criteria for sidewalk repair is compliance with ADA standards. No spalling, cosmetic or drainage problems will be addressed unless they are caused by a section that is out of compliance with the ADA standard. Request an evaluation of your sidewalk through the myFRISCO app.
Use the myFRISCO app or call Public Works at 972-292-5800, during regular business hours, to have someone come out to test the meter.
Use the myFRISCO app or call 972-292-5800, during regular business hours, and a water crew will be dispatched to your home.
It is the monthly fee to pay for the cost for complaince with the Texas Commission on Environmental Quality (TCEQ) Municipal Separate Storm Sewer System (MS4) permit. This requires communities to reduce stormwater pollution to the maximum extent practicable. The stormwater utility fee covers the costs of staff, equipment, regulatory fees, and public education efforts as part of the City of Frisco’s Stormwater Management Program.
The TIA analyzed all of the intersections around the perimiter of the Universal property. Plus, special attention was placed on the northbound exit ramp from the Tollway to Fields Parkway. Due to the nature of this site, the majority of traffic will arrive (and leave) via the Tollway, with most of this interaction only affecting the intersections of Dallas Parkway & Fields Parkway and Fields Parkway & Frisco Street. -- Engineering Services
No, the TIA did not analyze these scenarios because those traffic volumes would not occur in the same place at the same time. However, Staff has considered this: We are able to handle events at multiple venues on the same day because they (special events) do not use the same ramps on and off the Dallas North Tollway (DNT) combined with the fact peak traffic flows often occur at different times. For example, Universal traffic will use the ramps that lead to Fields Parkway. Most traffic for a PGA tournament will use the ramps that lead to Main Street to access Toyota Stadium (where all of the public will park). Buses will then use a loop of Main Street, Teel Parkway, PGA Parkway, and southbound Dallas Parkway to shuttle fans to-and-from the event.
A soccer event could not occur on the same day as a PGA tournament because they use the same parking lots. And traffic for a Ford Center event will use the ramps to Warren Parkway and John Hickman Parkway. The separation in time occurs because PGA traffic and Universal traffic would be spread throughout the day, while events at the Ford Center and at Toyota Stadium itself are usually concentrated at night (with a single start and end time for all spectators).
Specifically, the peak traffic arriving for PGA would be in the early morning, the peak traffic arriving for Universal would be in the late morning, and the higher concentrated peak of traffic arriving at the other venues would be in the early evening. Similarly, outbound PGA and Universal traffic would be gone before the other venues let out. -- Engineering Services
The TIA uses industry standard terminology commonly used by traffic engineers. Below are general definitions:
-- Engineering Services
Yes, the TIA estimates the amount of traffic on the roadways for the year 2040 and assumes all of the vacant land in north Frisco has been developed. This is based on projects currently under construction, existing zoning for vacant land, and the city’s Future Land Use Plan where zoning has not yet been approved. For example, the Fields Development zoned 2,500 acres of land in north Frisco. As a result, the TIA has detailed information regarding what is planned to be built on the vacant land surrounding the proposed theme park. -- Engineering Services
Yes, this map shows all of the roads in north Frisco that are under construction or about to start construction this year. All of these roadway projects will be complete before the theme park opens. -- Engineering Services
The uses of the Panther Creek Parkway proposed driveways are shown on this image.
All visitors to the Universal theme park will use the driveway on Fields Parkway on the north side of the park. -- Engineering Services
No, the City of Frisco will prohibit theme park traffic from parking in the neighborhood. The City of Frisco will work with the neighborhood on a plan for enforcement and signage (if necessary). -- Engineering Services
The Cobb Farm neighborhood is experiencing cut-through traffic because the planned network of arterial roadways is not complete. Please refer to the chart on this map for estimated completion dates (right column). Once Panther Creek Parkway is extended east to Preston Road -- and Frisco Street has been extended north to connect to Dallas Parkway -- the arterial network will be in place. As a result, motorists will be able to use Frisco Street to reach Panther Creek Parkway. Furthermore, there will no longer be a benefit for drivers to cut-through the neighborhood because it will take them longer to cut-through the neighborhood. When the hotel opens, that traffic will approach it on the arterial roadways and will not see a benefit to cut through the neighborhood, either. -- Engineering Services
The proposed theme park area accounts for 30.0± acres of the 97.4± acres within the Specific Use Permit request. The remaining 67.4± acres will be developed with a hotel, back of house facilities (an Administration & Employee Support Building, a Storage & Technical Services Building), and parking to serve both the theme park & hotel guests/employees. -- Development Services
The Specific Use Permit (SUP) request under consideration only allows a theme park and hotel on these 97 acres. It also only allows a theme park that generates the amount of traffic analyzed in the TIA. In the future, if Universal seeks to expand the theme park internally or externally in a way that generates more traffic, Universal would need to apply for revised zoning case and conduct a new traffic study. -- Engineering Services
Phase 1 of the proposed Universal theme park does not include a water park. Preliminary plans show Phase 1 would develop roughly 87 acres of the site, leaving 10 acres vacant for future expansion. It is unknown whether this expansion would include a water park or not. -- Engineering Services
Every year, the Frisco Police Department considers all new developments and events and evaluates how many officers are needed to provide quality service resulting in Frisco’s ranking as one of the safest cities in America. This annual assessment is something we have been doing for many years with the addition of large venues such as Toyota Stadium, The Star and PGA of America. In 2021, two new patrol districts were established to align with the city’s growth. As visitors to Frisco increase, we consider geographical adjustments to our coverage areas and number of officers assigned. -- Frisco Police Department
The Special Use Permit (SUP) and development agreement will specify the target audience (age of children). Our city staff, including our City Attorney's Office, is working to tie the use to Universal. -- Development Services
Yes, per the city’s ordinance, all residential accounts are charged a $150 deposit in addition to the $25 administrative service fee for each account.
Also, per the city’s ordinance, all commercial accounts are charged a $1,100 deposit in addition to the $25 administrative service fee for each account.
For a first attempt to connect your service, you are required to be present. If a second attempt is warranted, there will be a $25 fee assessed. Further instructions may be left on your door.
Yes, with valid proof of repair. The city offers a discounted rate on water. For more information or to submit a request, please click here.
The City of Frisco treats city-owned areas of stagnant water with a larvicide. This is an integral part of the approach recommended by the CDC in minimizing the number of mosquitoes in our area. The city also performs a mosquito surveillance program. In this program, mosquitoes are trapped and shipped for testing by a contracted entomologist. Traps are tested once per week and results are received within 48 hours. A trap testing positive will result in increased monitoring efforts that could include treating with larvicide and adulticide to reduce the mosquito population. Source reduction / elimination (removing standing water and mosquito breeding habitats) are considered to be the most effective tool in preventing the possible transmission of mosquito-borne illnesses. In addition, there is continuous monitoring of areas owned and maintained by the City of Frisco.
On April 16, 2013, City Council approved a revised Mosquito Surveillance and Response Plan. The plan includes a comprehensive surveillance program that is science-based and will be able to identify the disease-transmitting mosquitoes and their gender versus nuisance mosquitoes. Efforts are made to disseminate new information as quickly as possible to our citizens.
If you have questions, please contact Health & Food Safety.
Preventing mosquito bites is the best way to avoid getting West Nile Virus. The Texas Department of State Health Services tells people to "Wear, Apply and Remove":
Please refer to the CDC for detailed precaution recommendations for children and adults. What to do instead? Consider using alternatives that are non-toxic, but still effective, such as organic alternatives. If you have questions, please contact Health & Food Safety.
Spraying will be implemented based on the Integrated Pest Management criteria:
One positive mosquito or human case will initiate control measures appropriate to the applicable conditions in an attempt to stop or slow transmission.
Frisco will spray between 1/2 mile to 1 mile radius of the affected area, depending on population density. Frisco will spray areas two days consecutively. The application truck will drive streets of areas noted from 9 p.m. to 5 a.m.
The contractor uses Aqua Perm-X UL 30-30. If you have questions, please contact Health & Food Safety.
Collin County Health Care Services confirmed in May 2016 a positive, travel-related case of the Zika virus in a Frisco resident. The Texas Department of State Health Services website encourages people to use caution when traveling in regions and countries where Zika virus transmission is ongoing. DSHS recommends the following steps to avoid mosquito bites.
Check out the website for the Centers for Disease Control for more information about Zika virus and other mosquito viruses. For more information, contact the City of Frisco’s Health & Food Safety Division of the Development Services Department at 972-292-5304 or go to www.FriscoTexas.gov/WNV . Experts says Zika virus symptoms include fever, rash, joint pain and red eyes that may persist up to a week.
The symptoms can be explained by the CDC's fact sheet. The CDC says virus symptoms include fever, rash, joint pain, body ache, vomiting, or diarrhea. Fatigue and weakness can persist for weeks or months. If you have questions, please contact Health & Food Safety.