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Posted on: February 17, 2021

CoServ Update: Power Outages Continue, CoServ Phone System Down

EMERGENCY UPDATE: Conservation still critical. Expect colder weather and more, possibly longer outages in the coming days as we (CoServ) work to help stabilize the grid.

(February 17, 2021) The following are important updates from CoServ regarding the unprecedented winter storm that prompted ERCOT to declare a statewide power emergency and order all electric utilities in Texas to begin rotating outages.


02/17/2021: 5:48 a.m. CoServ's phone system is currently down. We are working with our provider to provide a solution.

A statewide power emergency still exists, and we continue to conduct rotating outages. Before we get to HOW to reach us, here is WHEN to reach us during this statewide power emergency:

WHEN TO REACH US

  • If you are experiencing regular outages that last 45 to 90 minutes, you are in a rotating outage. PLEASE DO NOT REPORT THESE.

  • If you are experiencing a sustained outage that has lasted 6 hours or more, you are experiencing a service interruption related to the weather, not the planned outages required by ERCOT. PLEASE REPORT THESE. (Important, too: If you are reporting an outage via email, please only report it once - and only after checking your breakers.)

HOW TO REACH US

  • Use SmartHub or the CoServ app to access your account and report service issues.
  • Email us: [email protected] - again, please do so ONLY ONCE. (Due to email volume, it may take some time to respond - but we will.)
  • If you are facing a life-threatening emergency, PLEASE CALL 911.

BEFORE YOU CLICK SEND, PLEASE FOLLOW THESE STEPS TO HELP US HELP YOU:

Step 1: Check your breakers (inside and outsie, if you have both). Turn them on and off once.

Step 2: If you still have no power after checking your breakers, please confirm the company logo on your meter. If your meter has an Oncor or TNMP logo, you are NOT served by CoServ and we cannot assist you. Please contact the provider for your meter.

Step 3: If you do have a CoServ meter, use SmartHub or the CoServ app to access your account and report service issues. If you are not registered for SmartHub, you can email us your name, service address, and phone number. PLEASE ONLY EMAIL US ONCE. Due to email volume, it may take some time to respond, but we will.

Thank you for your patience and understanding as we live through this incredibly challenging time. Our goal is to get crews out to you as soon as possible to restore your service!

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