In 2019, the Professional Standards Unit investigated four incidents involving a total of five employees. One of those investigations was initiated based on information gathered externally, while the other three were based on information gathered from an internal source. All investigations that started in 2019 are complete and a disposition was reached for each one.
The following chart lists each investigation, the bureau the employee was from, a description of the complaint, the disposition, and any disciplinary action. Some investigations involved more than one allegation, so all allegations are listed. If there were multiple allegations of the same type, and the disposition was the same for all of them, they are only listed once below.
Incident
Division
Complaint
Disposition
Disciplinary Action
PSI Number 19-0001
Administration
Negligent Handling of City Property
Sustained
Written Reprimand
PSI Number 19-0002
Investigations Investigations Investigations
Inaccurate Timekeeping Falsifying City Records Unprofessional Conduct
Sustained Sustained Sustained
Termination
PSI Number 19-0003
Operations
Operations
Operations Operations
Operations
Operations
Violation of Nepotism Policy Failure to Disclose Violation of Nepotism Policy Unprofessional Conduct Violation of Nepotism Policy Failure to Disclose Violation of Nepotism Policy Unprofessional Conduct
Sustained
Exonerated
Not Sustained Sustained
Exonerated
Not Sustained
None
None
PSI Number 19-0004
Operations Operations
Unprofessional Conduct Driving While Intoxicated
Sustained Not Sustained
Written Reprimand
In addition to formal complaint investigation, the Professional Standards Unit also monitors, documents, and tracks informal complaints. Informal complaints typically involve allegations of employee behavior, such as rudeness, offensive language, or procedural errors. These complaints are usually investigated by the immediate supervisor.
In 2019, the Frisco Police Department had 148,612 calls for service, including police, fire, and animal services calls. Of those calls, 234 were “Officer Complaint” call types. Of those officer complaint calls, 98 were documented through Blue Team into IAPro. An additional 10 complaints were entered into IAPro where no call for service number was generated. A total of 108 “complaint incidents” were entered into IAPro. The remaining 136 complaint calls were documented in the call sheets.
Due to the fact that there is often more than one specific complaint per “complaint” incident entry, the number of actual complaints will exceed the number of IAPro “complaint” entries. In 2019, the Frisco Police Department had 157 specific complaints.
Each complaint incident is forwarded through the employee’s chain of command and a finding is made for each specific allegation. External complaints are generated by citizens or other persons outside of the police department. Internal complaints are generated by a person who is employed with the police department. A summary of the dispositions of all complaints is as follows: