Professional Standards Complaints

Professional Standards Complaint Investigations

In 2020, the Professional Standards Unit investigated three incidents involving a total of three employees.  One of those investigations was initiated based on information gathered externally, while the other two were based on information gathered from an internal source.  All investigations that started in 2020 are complete, and a disposition was reached for each one.

The following chart lists each investigation, the bureau the employee was from, a description of the complaint, the disposition, and any disciplinary action.  Some investigations involved more than one allegation, so all allegations are listed.  If there were multiple allegations of the same type, and the disposition was the same for all of them, they are only listed once below.

Incident
BureauComplaint
Disposition
Disciplinary Action
PSI Number 20-0001

Investigations
Investigations
Unprofessional Conduct
Unauthorized Access to Restricted Information
Unfounded
Unfounded
None
PSI Number 20-0002Operations
Operations
Inaccurate Timekeeping
Conduct Unbecoming
Sustained
Unfounded
Suspension
PSI Number  20-0003Operations
Operations
Excessive Use of Force
Unprofessional Conduct
Sustained
Sustained
Resignation


In addition to formal complaint investigation, the Professional Standards Unit also monitors, documents, and tracks informal complaints. Informal complaints typically involve allegations of employee behavior, such as rudeness, offensive language, or procedural errors. These complaints are usually investigated by the immediate supervisor.  

In 2020, the Frisco Police Department had 107 complaint allegations.   

Each complaint incident is forwarded through the employee’s chain of command and a finding is made for each specific allegation.  External complaints are generated by citizens or other persons outside of the police department.  Internal complaints are generated by a person who is employed with the police department.  A summary of the dispositions of all allegations is as follows:

Allegation Disposition
External ComplaintsInternal Complaints
Exonerated
610
Unfounded
330
Sustained
80
Not Sustained
50
Not Applicable
00


The following is a list of the allegation type and disciplinary action of each of the eight sustained complaints:

Complaint NumberAllegationDisciplinary Action
20-0003Officer DecisionEvaluation Documentation
20-0004Officer DecisionVerbal Counseling
20-0005Officer Decision
Evaluation Documentation
20-0013Officer Decision
Verbal Counseling
20-0029Vehicle OperationVerbal Counseling
20-0035Officer Decision
Verbal Counseling
20-0042ProfanityEvaluation Documentation
20-0070RudenessVerbal Counseling