Professional Standards Complaint Investigations

In 2018 the Professional Standards Unit investigated two incidents involving a total of four employees.  Those incidents involved more serious alleged acts, such as criminal behavior or other serious allegations of misconduct.  One of these investigations was initiated based on information gathered internally and the other was based on information gathered from an external source. 

The first investigation involved a member of the Services Bureau (Detention).  The second investigation involved one member from Operations and two members from Investigations.  A conclusion of fact was made in both investigations.  The involved employees were notified of the disposition when the investigation was completed.  A summary of the 2018 Professional Standards investigations is below: 

In addition to formal complaint investigation, the Professional Standards Unit also monitors, documents, and tracks informal complaints.  Informal complaints typically involve allegations of employee behavior, such as rudeness, offensive language, or procedural errors. These complaints are usually investigated by the immediate supervisor. 

In 2018, the Frisco Police Department had 145,421 calls for service.  Of those, 191 were “Officer Complaint” call types.  One hundred of those officer complaint calls were documented through Blue Team and IAPro.  The remaining ninety-one were documented in the call sheets.  Due to the fact there is often more than one complaint per “complaint” entry, the number of actual complaints will exceed the number of IAPro “complaint” entries.  In 2018 the Frisco Police Department had 113 specific complaints.   

Complaint tracking forms are forwarded through the employee’s chain of command and a finding is made for each of them.  External complaints are generated by citizens or other persons outside of the police department.  Internal complaints are generated by a person who is employed with the police department.  A summary of the dispositions of all complaints is as follows: