Professional Standards Complaints

Professional Standards Complaint Investigations

In 2019, the Professional Standards Unit investigated four incidents involving a total of five employees.  One of those investigations was initiated based on information gathered externally, while the other three were based on information gathered from an internal source.  All investigations that started in 2019 are complete and a disposition was reached for each one.

The following chart lists each investigation, the bureau the employee was from, a description of the complaint, the disposition, and any disciplinary action.  Some investigations involved more than one allegation, so all allegations are listed.  If there were multiple allegations of the same type, and the disposition was the same for all of them, they are only listed once below. 

Incident
Division
Complaint
Disposition
Disciplinary Action
PSI Number 19-0001AdministrationNegligent Handling of City PropertySustained
Written Reprimand
PSI Number 19-0002Investigations
Investigations
Investigations
Inaccurate Timekeeping
Falsifying City Records
Unprofessional Conduct
Sustained
Sustained
Sustained
Termination
PSI Number  19-0003Operations

Operations

Operations
Operations

Operations

Operations
Violation of Nepotism Policy
Failure to Disclose Violation of Nepotism Policy
Unprofessional Conduct
Violation of Nepotism Policy
Failure to Disclose Violation of Nepotism Policy
Unprofessional Conduct
Sustained

Exonerated

Not Sustained
Sustained

Exonerated

Not Sustained
None




None
PSI Number 19-0004Operations
Operations
Unprofessional Conduct
Driving While Intoxicated
Sustained
Not Sustained
Written Reprimand


In addition to formal complaint investigation, the Professional Standards Unit also monitors, documents, and tracks informal complaints. Informal complaints typically involve allegations of employee behavior, such as rudeness, offensive language, or procedural errors. These complaints are usually investigated by the immediate supervisor. 

In 2019, the Frisco Police Department had 148,612 calls for service, including police, fire, and animal services calls.  Of those calls, 234 were “Officer Complaint” call types.  Of those officer complaint calls, 98 were documented through Blue Team into IAPro.  An additional 10 complaints were entered into IAPro where no call for service number was generated.  A total of 108 “complaint incidents” were entered into IAPro.  The remaining 136 complaint calls were documented in the call sheets.  

Due to the fact that there is often more than one specific complaint per “complaint” incident entry, the number of actual complaints will exceed the number of IAPro “complaint” entries.  In 2019, the Frisco Police Department had 157 specific complaints.   

Each complaint incident is forwarded through the employee’s chain of command and a finding is made for each specific allegation.  External complaints are generated by citizens or other persons outside of the police department.  Internal complaints are generated by a person who is employed with the police department.  A summary of the dispositions of all complaints is as follows:

Complaint Disposition
External ComplaintsInternal Complaints
Exonerated
670
Unfounded
660
Sustained
120
Not Sustained
120
Not Applicable
00