Water Operations

The Water Division is responsible for the operation, repair, and maintenance of all water lines, valves, and fire hydrants. The Water Division performs daily sampling required by the State of Texas to maintain a superior water quality rating for the citizens of Frisco. The City of Frisco purchases treated water from the North Texas Municipal Water District. The water is stored in four ground storage tanks until it is pumped to one of our four elevated water towers. Water is then distributed through pipes to Frisco citizens and all non-residential customers.
Did you know that the Water Division has an employee on-call 24/7 year-round? If you need assistance after regular business hours, please call the Public Works Department at 972-292-5800. The on-call personnel will be dispatched to your home or place of business.

Line Locate Request Instructions:

Once an approved ROW Permit is obtained, then complete the Line Locate Request Form and submit it either in person at the Public Works Facility or via email, The ROW Permit number and/or TxDOT ROW Permit number is required to request City water, sanitary sewer, and traffic locates.  
  1. All City line locates must be completed before any work can begin in the ROW.  The contractor will be notified via email that the City line locates have been completed and will receive an email confirmation upon completion.
  2. A copy of the approved ROW permit and line locate confirmation number shall be kept on site throughout the duration of the project.
  3. The completed line locate confirmation must be attached to the associated ROW permit in eTrakit by the applicant once it is received.