A leak on the customer's side of the meter is considered the responsibility of the property owner or tenant to repair, including all costs associated with the repair.
However, the City of Frisco offers a partial leak credit for water charges as a courtesy to our customers who qualify. This credit will be granted no more than two times every 12 months. Any approved leak credits will be reflected on your billing statement. Water loss due to theft, vandalism, negligence or construction damage is not covered under this policy.
Complete this Form
To qualify for a partial leak credit, you must fully complete the Partial Leak Credit Request Form and provide your receipt from a plumber or your receipt from the part(s) used (if you repaired the leak yourself).