Utility Billing

Online Payments

The City of Frisco accepts online payments using a debit or credit card. Visa, MasterCard, Discover, and American Express credit card transactions will be charged a 2% convenience fee. Please note that all debit card transactions will incur the same processing fees as credit card transactions (convenience fee and municipal transaction fee) when paid online.

Utility Rate Increase Effective January 1, 2021

Frisco utility customers will notice new rates for stormwater and solid waste services on January 2021 bills. 

  • Stormwater rates will increase for residential and commercial customers. For more information, please refer to Ordinance No. 20-12-86 (PDF)
  • Solid waste collection fees will increase from $15.00 to $16.00 (with like increases to the additional cart rate and the senior citizen rate). Commercial fees (commercial reload, replacement, and collection) will also increase. For more information, please refer to Ordinance No. 20-10-67 (PDF).

The Frisco City Council approved the solid waste collection rate increase on October 6, 2020 [see Ordinance No. 20-10-67 (PDF)] and the stormwater rate  increase on December 1, 2020 [see Ordinance No. 20-12-86 (PDF)] for residential and commercial utility accounts. 

Other Payment Methods

Payments can also be mailed, paid in person at City Hall, or automatically withdrawn from your checking or savings account.

Night Drop

If you would like to drop off your payment after hours, please use the night drop box located behind the Frisco Public Library at 6101 Frisco Square Boulevard. These payments are picked up every weekday morning before 7:30 a.m.

Start / Change Service

All requests to connect, disconnect or transfer service must be in writing on the specified form. The Utility Billing division cannot accept any requests for service over the phone.

Additional Information

  • For after hours water and sewer emergencies, please call 972-292-5800.
  • All partial leak credit requests must be in writing and accompanied by repair receipt documentation.
  • If your trash or recycling is missed on your regular service day, please call Environmental Services as soon as possible at 972-292-5900. It is less likely the Waste Connections drivers will be able to return to an area if misses are reported several days afterwards.