Provider Links & Contacts

HR Services

ContactDescriptionEmailPhone
Benefits emailThis email is sent to multiple people on the benefits team. Employees can reach out to this address with employee benefit inquiries.Email Benefits972-292-5200 (Option 3)
Brittany PerezSr. Benefits & Wellness Analyst - Employee Benefits and Healthy Here Wellness ProgramEmail Brittany972-292-5202
Abran GonzalezHR Analyst - Workers' Compensation and Leave of AbsenceEmail Abran972-292-5204
Lori RutlandSr. Compensation & Classification Analyst Email Lori972-292-5214
Cindy HamptonTotal Rewards ManagerEmail Cindy972-292-5203

Medical

BenefitProviderWebsiteContact
Medical Insurance
Nurse Health Line
CIGNA
Group Number: 3341122
myCigna
Network - Open Access Plus
800-Cigna24
800-244-6224
Prescription InsuranceCIGNA
Group Number: 3341122
myCigna800-244-6224
or
Home Delivery Pharmacy:
800-285-4812
Healthy Pregnancy Healthy Babies Program
Cigna telephonic program - speak with a Maternity Nurse for support and guidance during pregnancy and after baby is born
CIGNAmyCigna800-615-2906
Virtual Health
Telehealth services using mobile device or webcam enabled devices
MD LiveMD Live
myCigna
888-726-3171
Employee Assistance Program (EAP)
Confidential support services for employees and family
CIGNACIGNA Behavioral 
Employer ID: friscotexas
877-622-4327
Health Services Concierge
Assistance with billing, employee benefit inquiries, and in-network Provider searches
Alight Solutions (formerly Compass)Alight SolutionsMain: 855-777-0534
Solutions Pro Shelly Gupta
800-513-1667 - ext 0396
Email Shelly Gupta
Cigna Navigator
Assistance with Cigna Benefit inquiries
CIGNAmyCigna214-490-9002
Email Cigna
Healthy Here Wellness Program
Tracks progress in earning wellness incentives and offers Wellness resources to employees
Asset HealthAsset Health855-444-1255
Email Asset Health 

Dental

BenefitProviderWebsiteContact
Dental DPPO
No ID card is needed with this Plan. Dental provider can call Cigna to verify coverage using SSN.
CIGNA - DPPO
Group Number: 3341122
myCigna800-244-6224
Dental Care Access DHMO
ID card is mailed to participants. Contact Cigna to change and establish primary care dental facility.
CIGNA - DHMO
Group Number: 3341122
N/A800-244-6224

Vision

BenefitProviderWebsiteContact
Vision
Superior Vision
Group Number: 036477
Superior Vision844-549-2603

Protection Benefits

BenefitProviderWebsiteContact
Life Insurance
Short Term Disability
Long Term Disability
FMLA and City Leave of Absence

The Hartford
Policy Number: 681084
My Benefits
Website only for Leave and Disability. Life Insurance is addressed during Open Enrollment or certain Qualifying Life Events.
800-523-2233 (Life)
888-458-5541
888-458-5541
888-458-5541
Critical Illness
Group Accident Insurance
UNUM
Policy Number: R0511295
Unum
800-635-5597

Financial

BenefitProviderWebsitePhone
Flexible Spending Accounts (FSA)
Health Reimbursement Accounts (HRA)
CIGNAmyCigna
800-244-6224
Retirement PlanTexas Municipal Retirement System (TMRS)Texas Municipal Retirement System800-924-8677
457 Plan (Number 302806)ICMA-RC ICMARC800-669-7400