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Provider Links & Contacts

HR Services

Contact	Description	Email	Phone
Benefits email	This email is sent to multiple people on the benefits team. Employees can reach out to this address with employee benefit inquiries.	Email Benefits	972-292-5200 (Option 3)
Brittany Perez	Sr. Benefits & Wellness Analyst - Employee Benefits and Wellness Program	Email Brittany	972-292-5202
Abran Gonzalez	Sr. Benefits & Leave Analyst - Workers' Compensation and Leave of Absence	Email Abran	972-292-5204
Ginny Patterson	Human Resources Analyst	Email Ginny	972-292-5219
Timothy Webb	Sr. Compensation & Classification Analyst	Email Tim	972-292-5214
Kathryn Usrey	Total Rewards Manager	Email Kathryn	972-292-5203

Medical

Benefit	Provider	Website	Contact
Medical Insurance Nurse Health Line	CIGNA Group Number: 3341122	myCigna Network - Open Access Plus	800-Cigna24 800-244-6224
Prescription Insurance	CIGNA Group Number: 3341122	myCigna	800-244-6224 or Home Delivery Pharmacy: 800-285-4812
Healthy Pregnancy Healthy Babies Program Cigna telephonic program - speak with a Maternity Nurse for support and guidance during pregnancy and after baby is born	CIGNA	myCigna	800-615-2906
Virtual Health Telehealth services using mobile device or webcam enabled devices	MD Live	MD Live myCigna	888-726-3171
Employee Assistance Program (EAP) Confidential support services for employees and family	CIGNA	CIGNA Behavioral Employer ID: friscotexas	877-622-4327
Health Services Concierge Assistance with billing, employee benefit inquiries, and in-network Provider searches	Alight Solutions (formerly Compass)	Alight Solutions	Main: 855-777-0534 Solutions Pro Emily Diep 800-513-1667 - ext 29 Email Emily Diep
Cigna Navigator Assistance with Cigna Benefit inquiries	CIGNA	myCigna	214-490-9002 Email Cigna
Healthy Here Wellness Program Tracks progress in earning wellness incentives and offers Wellness resources to employees	Asset Health	Asset Health	855-444-1255 Email Asset Health

Employee Wellness Center

Benefit	Provider	Website	Contact
Frisco Employee Wellness Center For upcoming scheduled appointments, bring health ID card with you to center.	Premise Health	My Premise Health	469-604-0800

Dental

Benefit	Provider	Website	Contact
Dental DPPO No ID card is needed with this Plan. Dental provider can call Cigna to verify coverage using SSN.	CIGNA - DPPO Group Number: 3341122	myCigna	800-244-6224
Dental Care Access DHMO ID card is mailed to participants. Contact Cigna to change and establish primary care dental facility.	CIGNA - DHMO Group Number: 3341122	N/A	800-244-6224

Vision

Benefit	Provider	Website	Contact
Vision	Superior Vision by MetLife Group Number: 036477	Superior Vision	844-549-2603

Protection Benefits

Benefit	Provider	Website	Contact
Life Insurance Short Term Disability Long Term Disability FMLA and City Leave of Absence	The Standard Policy Number: 760706	Standard.com Website only for Leave and Disability. Life Insurance is addressed during Open Enrollment or certain Qualifying Life Events.	800-715-2308
Critical Illness Group Accident Insurance	UNUM Policy Number: R0511295	Unum	800-635-5597

Financial

Benefit	Provider	Website	Phone
Flexible Spending Accounts (FSA) Health Reimbursement Accounts (HRA)	CIGNA	myCigna	800-244-6224
Retirement Plan	Texas Municipal Retirement System (TMRS)	Texas Municipal Retirement System	800-924-8677
457 Plan (Number 302806)	Mission Square (Formerly ICMA-RC)	Mission Square	800-669-7400

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