What’s my trash/recycling pick up day?
Click here to view the city's trash/recycling map
What time of day will the carts be emptied?
Between 7 a.m. and 6 p.m.
Who do I call to report a missed collection?
Environmental Services at (972) 292-5900.
How do I get a trash/recycling cart?
To start services, contact Utility Billing at (972) 292-5575.
How long will it take to get my new trash/recycling cart?
Approximately eight working days
Where does my recycling go after it is picked up from my house?
Your recyclables are taken to the CWD Materials Recovery Facility (MRF).
Click here to view the whole process.
How can I dispose of used medical needles?
You can dispose of used medical needles in a puncture-proof plastic container. After carefully placing all needles in the container, seal the top with a lid and tape it solidly closed. Place the entire container in a bag. Seal the bag and place in your trash bin for normal pick-up. Examples of containers are Sharps containers (attained from your doctor or pharmacist) or a liquid detergent bottle.
Who do I call to report a broken or damaged trash/recycling cart?
Contact C.W.D. our city’s service provider at (972) 392-9300. A repair or replacement will be made within eight working days.
My trash cart is missing or stolen. How do I get another one?Contact Environmental Services at (972) 292-5900. If the damage was a result of improper usage, a $68 charge will be applied.
Can I get an additional trash/recycle cart? Is there a charge?
You can order additional carts by contacting Environmental Services (972) 292-5900. Each trash cart will cost an additional $8.50 per month, plus a $15 initial delivery charge.
What items can be recycled?
Click here for the 'Do and Don't' recycling list
How do I schedule a large item pick up?
Call Environmental Services at (972) 292-5900. Scheduling must be done before noon on Friday on your bulk collection week.
Where can I throw away my extra trash?
The Custer Road Transfer Station. See “Do-It-Yourself" Trash Disposal"
How do I dispose of large items that won’t fit in my cart?
Click here for information on bulk trash pick up.
Where’s the transfer station (dump)? What are the hours?
Click here for Do-It-Yourself Trash Disposal.
My cart has a red tag, what does this mean?
The reason for non-service should be printed on the red tag. The top five causes of red tags are:
1. Cart placed too close to fixed objects - Due to automated arms on the truck, place your bins 3 feet away from any object.
2. Yard waste in bins - Use brown bags for grass and leaves. Limbs must be bundled into three-foot stacks, no more than 30 pounds each.
3. Out of reach - Carts need to be placed at the curb or at the edge of the alley. Lids need to open facing the truck.
4. Hazardous Waste - Take paints, oils, etc. to the hazardous waste center, located at 6616 Walnut St. Read more information about items accepted.
Winter Hours (October 1 - February 28)
Saturdays: 8 a.m. to 1 p.m.
Wednesdays: 2 p.m. to 5 p.m.
Summer Hours (March 1 - September 30)
Saturdays: 8 a.m. to 1 p.m.
Wednesdays: 2 p.m. to 6 p.m.
5. Bulk Pickup - The item left out was too large for the cart. Each area has a bulk pick up Saturday for items that cannot be taken on regular trash days. It is not for excessive trash. You need to call and schedule your pick up. If it is just left out, it will not be picked up.
Where can I buy paper yard waste bags?
local hardware and grocery stores
I live in an apartment; where can I recycle?
You may bring recyclable items to the City’s Environmental Collection Center. Click here for information.
Can computers be recycled?
Yes. Bring them to the Environmental Collection Center as Household Chemical Disposal.
How do I dispose of old paint, pool chemicals or pesticides?
Click here for information on Household Chemical Disposal.
How do I dispose of tree limbs/fencing?
Cut tree limbs into three foot lengths. Tie and bundle with maximum weight not to exceed thirty (30) pounds. Place three feet away from your blue recycling cart on your regularly scheduled.
Wood pallets and untreated fencing are no longer accepted on regular trash day and are now a part of the Large Item Collection. Collection limited to one pallet or one six foot section of fencing per month. Must be free of concrete and dirt.
Where can I pick up free compost?
A limited supply of compost is available at the Recycling Center on the first Saturday of the month. Click here for information about the Environmental Collection Center. There is information about free compost at the bottom of the page.
How do I start composting at home?
Click here for composting information.
Where can I purchase Compost and Mulch?
Lawn trimmings collected from the city's curbside recycling program are made into Texas Pure compost. A limited supply of bagged compost is available for pick up at our Environmental Collection Center. Citizens are limited to three bags per visit and one pick up per month. Compost is available on a first-come, first-serve basis as supplies last. Pick-up is limited to the first Saturday of every month 8 a.m. - 1 p.m. Additional products are available at www.texaspureproducts.com