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Professional Standards Complaints 

 

  

During 2014, the Professional Standards Unit investigated four formal complaints.  Formal complaints typically involve more serious alleged acts, such as criminal behavior or other serious allegations of misconduct.  Two of these investigations were initiated based on internal complaints.  One investigation was conducted due to a citizen complaint and one began after Frisco PD was contacted by a state law enforcement agency. 

 

Two investigations involved services division employees.  There was also one employee from municipal court and one from operations who were involved in formal investigations.  A conclusion of fact was made for each investigation.  Both the complainant and the involved personnel were notified of the disposition.  A summary of the 2014 Professional Standards complaints is below. 

 

Incident

Division

Complaint

Disposition

Disciplinary Action

PSU# 14-01

Services

Conduct Unbecoming

Sustained

Resignation

PSU# 14-02

Court

Professional Conduct

Sustained

Suspension

PSU# 14-03

Operations

Failure to Follow Policy

Sustained

Termination

PSU# 14-04

Services

Professional Conduct

Sustained

Suspension

 

In addition to formal complaint investigation, Professional Standards also monitors, documents, and tracks informal complaints.  Informal complaints typically involve allegations of employee behavior, such as rudeness, offensive language, or procedural errors. These complaints are usually investigated by the immediate supervisor.  During 2014, the Frisco Police Department had 113,733 calls for service.  One hundred forty eight of those were “Officer Complaint” call types.  Fifty seven of those were documented on complaint tracking forms and the remaining 91 were documented on calls for service.  Complaint tracking forms are forwarded through the employee’s chain of command and a finding is made for each of them.  A summary of the dispositions is below.

 

Complaint Disposition

#

Exonerated

16

Unfounded

19

Sustained

6

Not Sustained

11

Not Applicable

5

 

 

 

City of Frisco, Texas
George A. Purefoy Municipal Center

6101 Frisco Square Blvd
Frisco, Texas 75034
972-292-5000
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