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Homebuilder Complaint Policy 

Getting Started

A homeowner having a complaint against a homebuilder can register a complaint with the City of Frisco by contacting the Building Inspections Division with a letter addressed to the Chief Building Official.  The Chief Building Official is located at 6101 Frisco Square Blvd, 3rd Floor, Frisco, Texas 75034, or may be contacted by telephone at 972-292-5330, or via e-mail bldginsp@friscotexas.gov

The City’s Next Step

A representative of the Building Inspections Division will establish contact with the homeowner and ascertain if a code or ordinance violation exists.  The Building Inspections Division representative will visit the homeowner’s house to make this determination.  The Building Inspections Division representative will inform the homeowner on this visit if there is a code or other ordinance violation.  If no violation exists, the Building Inspections Division representative will inform the homeowner that the Building Inspections Division will not pursue the complaint any further.

When An Ordinance Violation Occurs

If a code or ordinance violation is verified, the Building Inspections Division representative will contact the homebuilder.  This notification will be by letter and/or verbal, when possible.  The Building Inspections Division representative may also start a file where correspondence and other pertinent information will be maintained.  The Building Inspections Division representative will continue to monitor and follow up on the complaint until the code or ordinance violation is abated.

The Building Inspections Division will use all means and powers granted by City ordinance and adopted codes to bring resolution to all complaints.  Complaints about matters outside the ordinances and adopted codes will have to be resolved by the homeowner and homebuilder through other means or as provided by contractual agreement.

City of Frisco, Texas
George A. Purefoy Municipal Center

6101 Frisco Square Blvd
Frisco, Texas 75034
972-292-5000
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