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CoServ: 1-800-274-4014Oncor: 1-888-313-6862
If you are not sure who your electric service provider is, do not live in an exclusive service area, or would like to report street light outages on a major roadway, please contact the City of Frisco Public Works Department during normal business hours at 972-292-5800.
If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-929-5400 and ask to speak to a Traffic Engineer to see if an additional light can be installed. If the lights in your neighborhood do meet the city standards, the city will not install any additional lights. However, the HOA can pay to have additional lights installed (as long as they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, home owners would need to dedicate a utility easement on their property.
Special Case: The city is not able to install street lights along Legacy Drive between Academy Drive and Main Street due to the presence of the electric transmission lines and the restrictions placed on the roadway by the power company.