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1. Is there a deposit required to set up residential and/or commercial service?

Yes, per the city’s ordinance, all residential accounts are charged a $150 deposit in addition to the $25 administrative service fee for each account.

Also, per the city’s ordinance, all commercial accounts are charged a $1,100 deposit in addition to the $25 administrative service fee for each account.

2. When will my deposit be refunded?

Your deposit will be refunded after 24 consecutive bills with no late payments or returned payments.

3. Do I need to be there when service is connected or restored after a cutoff?

For a first attempt to connect service, you are not required to be present. If a second attempt is warranted, your presence is required. Further instructions may be left on your door.

4. My water bill has been significantly higher these last couple of months. Could this indicate I have a leak somewhere?

Possibly. One of the most common leaks in a home is in a toilet. Even if you cannot hear the toilet running, it can still be leaking water. One way to test this is to place food coloring in the tank and/or contact the city for leak tablets at 972-292-5800. If colored water has leaked down into the bowl, you could have an issue with the flapper.

Another possibility could be a malfunctioning irrigation system. Please contact Public Works at 972-292-5800 for a free irrigation audit.

5. Do you have a night drop box?

Yes, our night drop box is located in the U-shaped drive thru on the library side of the building behind City Hall, located at 6101 Frisco Square Boulevard. No cash payments please.

6. Do you offer a partial leak credit?

Yes, with valid proof of repair. The city offers a discounted rate on water. For more information or to submit a request, please click here.

7. How do you calculate my sewer charge?

Unlike your water service, the city does not meter your sewer service. Since sewer is not metered, the city uses the average water consumption at your home during the winter months. Your rate is calculated each April and will apply for one calendar year.

8. My sewer charge is higher than my water charge. Why?

Since your rates are based on the sewer rate from the winter months, it is possible that the sewer charge could be more than the water charge, assuming your water usage is less than your sewer usage.

9. What if I fill my pool or had a leak during the winter months?

This could affect your sewer rate. Please report any pool fillings or repaired water leaks to Utility Billing at 972-292-5575.

10. Is there a deposit required to set up residential and/or commercial service?

Yes, per the city’s ordinance, all residential accounts are charged a $150 deposit in addition to the $25 administrative service fee for each account.

Also, per the city’s ordinance, all commercial accounts are charged a $1,100 deposit in addition to the $25 administrative service fee for each account.