FAQs • Frisco, TX • CivicEngage

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Where is the animal shelter and the hours of operation?: Frisco Animal Services uses Collin County Animal Services. CCAS is located at 4750 Community Avenue, McKinney, TX 75071. You may contact CCAS at (972) 547-7292 for adoptions or to see if your pet was transported to the facility. Shelter hours are 9am-6pm, Tuesday-Friday and 12pm-5pm, Saturday and Sunday. CCAS is closed Monday and holidays.

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Animal Services

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1. Who do I contact to report an animal bite or attack?: Please contact Frisco Police Department at (972) 292-6010. Frisco Police dispatch will contact an Animal Services Officer to provide assistance. An Animal Bite Report (PDF) is also available.

2. What can I do about a barking, whining, dog during the middle of the night?: Please contact Frisco Police Department at 972-292-6010 to investigate the noise disturbance. More information on addressing barking dog concerns is available on this page.

3. Where is the animal shelter and the hours of operation?: Frisco Animal Services uses Collin County Animal Services. CCAS is located at 4750 Community Avenue, McKinney, TX 75071. You may contact CCAS at (972) 547-7292 for adoptions or to see if your pet was transported to the facility. Shelter hours are 9am-6pm, Tuesday-Friday and 12pm-5pm, Saturday and Sunday. CCAS is closed Monday and holidays.

4. What are the requirements for pet registration in Frisco?: Please visit Frisco Animal Service's Pet Registration page.

5. Why would I need to register my pet with Frisco Animal Services?: There are several different manufacturers of microchips and each has its own registry. Although Frisco Animal Services can usually access those registries, it isn't always a 100% guarantee. When a pet owner registers with Frisco Animal Services their pet's owner information is available, regardless of which microchip manufacturer is being used.

6. How do I report an animal-related concern?: For emergency animal concerns, contact Frisco Police Dispatch at (972) 292-6010. For non-emergency concerns, please contact Frisco Animal Services, M-F, 8 a.m. - 5 p.m., excluding City-approved holiday. A non-emergency online complaint form is also available. For non-emergency animal concerns after business hours, you may also leave a message on Animal Service's voicemail at (972) 292-5303.

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