FAQs • Frisco, TX • CivicEngage

Why do we have to close the indoor pool if it is thundering and/or lightning outside?: The safety of our participants is very important to us. At the Frisco Athletic Center we like to error on the side of caution when thunderstorms are in the area for everyone’s safety. For this reason, the Aquatic Centers will close for 30 minutes after each sound of thunder or sight of lightning. If there is inclement weather in the area, please check the Inclement Weather Hotline for swim lesson cancellations at 972-292-6666, (press 6 for Learn to Swim).

▼
Learn to Swim

1. How do I check the availability of a class?: You may check the availability of aquatic classes online at www.FriscoFun.org or at the Customer Service desk at the Frisco Athletic Center.

2. How do I know what level to register my child for?: If you are not sure what level to register your child for, the Learn to Swim program offers free swim assessments that determine which level would be the most appropriate. You can register for these free swim assessments either on our website at www.FriscoFun.org, or with one of our Customer Service Representatives in person at the Frisco Athletic Center.

3. Are there any make-ups for missed classes?: There are no make-ups for individual absences. If your child is sick or there are other medical circumstances that require you and/or your child to miss a swim lesson, provide a doctor’s note to us within 72 hours of the missed class. Please refer to the medical withdrawal request policy on the Medical Withdrawal and Transfer Request Form for more information.

4. Can I register for a year in advance?: Our programs at the Frisco Athletic Center work in three 4-month seasons: Spring, Summer, and Winter. You are only able to register for 4 months in advance.

5. Which is better, coming twice a week for M/W classes, once a week for Saturday classes, or once a week for Private Swim Lessons?: Each session has its advantages and disadvantages. Coming to the Monday/Wednesday evening session, as opposed to once a week, will give your child more exposure to the water, and thus be more beneficial. For those who don’t have time during the week, Saturday morning classes may be a better option. This option will still give your child water time, while allowing your week to be free. Private Lessons offer exclusively one-on-one attention for your child, which would make a class able to be catered to your child’s individual needs/goals.

6. I’m signing up for 4 months in advance, which levels should I register for?: Every child learns at a different pace. Register for what you believe your child will likely progress to. If there are changes in the levels of your child that differ from what you registered for, please submit a Transfer Request that can be found at the Front Desk at the Frisco Athletic Center or online. Classes do fill up on a first come, first served basis. Please make sure to keep checking with your child’s instructor on the progress of your child.

7. I’ve signed up my child for “x” level, but they passed and are now registered for the wrong level. How do I get my child into the new level?: You will need to fill out a transfer request form to move your child to the new level. These forms can be found at the Front Desk or online. If you need assistance with the form, a Customer Service Representative would be more than happy to help!

8. Can my children play in the pool if one of my other children is taking a class?: There is no public swim during Learn to Swim class times. The entire Indoor Aquatic Center is reserved for the Swim lessons. Aquatic Center Hours

9. Is the indoor lap pool heated year round?: Yes. The normal temperature range for the lap pool is heated between 72-74 degrees.

10. Can I register my child for a higher level than they are ready for? My kid needs to be pushed.: We recommend that you do not do that. Pushing a child past their comfort level can make a child develop a fear for the water, especially if he/she is swimming laps before they’re able to. Please speak with your child’s instructor before or after class to discuss challenging their skill level.

11. Why do we have to close the indoor pool if it is thundering and/or lightning outside?: The safety of our participants is very important to us. At the Frisco Athletic Center we like to error on the side of caution when thunderstorms are in the area for everyone’s safety. For this reason, the Aquatic Centers will close for 30 minutes after each sound of thunder or sight of lightning. If there is inclement weather in the area, please check the Inclement Weather Hotline for swim lesson cancellations at 972-292-6666, (press 6 for Learn to Swim).

12. My child cries during lessons, what can I do to help?: If a child is stressed in the pool, seeing the comfort of a parent can do more harm than good because the child will want you to hold them or help them. Try sitting in a place that allows you to see the class, while not letting your child see you. Often times a child will forget you’re there and stop crying.

13. Do you have a swim team here? What about Pre-competitive swim practice?: The Frisco Athletic Center does not have a swim team or pre-competitive swim practice. We do offer a Stroke Clinic on Saturday mornings which focuses on race stroke improvement and can help participants prepare for swim team.

14. Do I need to put sunscreen on my child if we are taking lessons in the indoor pool area?: No. The large windows in the Indoor Pool Facility are UV protected, so you will not receive a sun burn if your child is taking a lesson near the windows.

15. My child has been at school all day and is hungry before their swim lesson. Is it okay if they have a snack before lessons?: We would prefer that you did not feed your child directly before swim classes, as swimming can make the stomach uneasy.