News Flash


Posted on: February 17, 2021

FAQ's: Water usage during winter weather

Why are we being asked to limit water usage?

  • With extreme weather conditions continuing, the North Texas Municipal Water District (NTMWD), Frisco’s water supplier, is experiencing unprecedented high water demands. These demands are outpacing the District’s ability to recharge city supplies at normal rates. We are asking water customers to preserve water supplies for essential uses vital for firefighting, medical facilities, and basic human health and sanitation.

What’s the best way to immediately reduce my water usage?

  • We are asking residents to delay using water for washing machines and dishwashers; take shorter showers, not baths. You should NOT be using sprinklers in winter weather – grasses are dormant this time of year.  

How long must we curtail our water usage?

  • NTMWD personnel are actively working to place additional treatment capacities online; however thawing frozen systems does take time. We’re hopeful to have additional capacity online this evening or in the morning. It’s critical to lower water demands to only essential water uses, until additional volume from NTMWD is available.

Should I continue to drip water from my faucets?

  • Drip water from faucets, if necessary, to help prevent frozen pipes. Approximately 5 drops per minute is sufficient. Opening cabinet doors under sinks and wrapping pipes will help prevent frozen pipes.

Has the cold weather affected the water quality?

 Do I need to boil my water?

  • No. The City of Frisco has not issued a boil water notice. Your water is safe to drink and boiling is not needed at this time.

Tips for conserving water:  


  • Wash dishes by hand. Do not leave water running while rinsing dishes. Fill one sink with soapy water and the other with clean rinsing water.
  • Do not use the garbage disposal. Place food scraps in garbage can (composting is a great alternative).
  • Peel and clean vegetables in a large bowl instead of under running water.
  • Do not use running water to thaw meat or other frozen foods.  This not only wastes water, but it can increase the potential for a food borne illnesses. Instead, defrost in the refrigerator overnight.


  • Turn off the water to brush teeth.
  • Shave and soap up in the shower.
  • Delay showers (or hand-bathe)
  • Limit baths.  If you do run a bath, try not to fill the tub more than halfway. 
  • Collect water from dripping faucets for other use such as filling toilets or washing dishes.


  • Ensure hose bibs and faucets are protected from freezing weather.






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